Jagow House, Millstrood Road, Whitstable, Kent CT5 3PS
01227 840 444

Security and Legal


Records of sessions are never kept on computer. Any records kept by Truly Confidential will not have information which could identify you. Sessions are not recorded and notes kept are very basic. Notes are used only to aid the therapist in their sessions with you and in their sessions with a supervisor. For email or SKYPE sessions, we would recommend that you set up a secure and separate email address that does not include your name. It is also recommended that you do not store records of sessions on your own computer. Although precautions will be taken to protect the security of information (firewall and anti-virus protection for example) no system is 100% secure, but the systems used are considered to be suitably confidential.

Breach of Confidentiality

There are some times when we have no choice about giving information to others. These times are:


All accredited counsellors and psychotherapists must attend supervision with a suitably qualified practitioner, this is to ensure that you are receiving the most appropriate interventions from your therapist and to provide professional support to your practitioner. Although your sessions might form part of the discussion of the supervision session, no identifying details will be given to the supervisor. By opting to enter into therapy with Truly Confidential you will be considered to have given your consent for your sessions to be discussed with a supervisor.

Legal Imperative

The Terrorism Act 2000 makes it a criminal act for a person (including a counsellor or therapist) to fail to disclose any information which he either knows or believes might help prevent another person from carrying out an act of terrorism or might help in bringing a terrorist to justice. It is also an offence to inform the person that a breach has been made or is about to be made if this might prejudice an investigation.

Under the Road Traffic Act 1991 it is an offence to withhold information, when asked, about the driver of a vehicle at the time of an offence.

Under the Children Act 1989 there is an obligation to share information about any person under the age of 18 who is at risk of abuse. However, if the person at risk of abuse is the client, and if they are over 16 and deemed to be competent, they can refuse permission to breach confidentiality, but not if there is another person under 18 that is at risk of abuse.